Frequently Asked Questions
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Delivery
We currently ship within the UK.
Processing Time
Orders are carefully packed and dispatched within 1–3 working days of purchase.
During busy periods, dispatch may take slightly longer — but we’ll always keep you informed.
UK Delivery Options
All orders are sent via Royal Mail:
• Royal Mail 2nd Class Large Letter
A cost-effective option for standard delivery.
• Royal Mail 1st Class Large Letter
Faster delivery for those who want it sooner.
Delivery times are estimates provided by Royal Mail and may vary.
Packaging
Your order will arrive securely packaged to protect your item in transit — ready to gift, keep, or wear with pride.
Returns
We want you to be happy with your purchase.
Returns Policy
If you change your mind, you can return your item within 14 days of delivery, provided it is:
• Unworn and unused
• In its original condition and packaging
Return postage costs are the responsibility of the customer unless the item is faulty.
Faulty or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery, including your order number and a photo if possible.
We’ll always aim to resolve issues quickly and fairly.
How to Start a Return
Please email us at:
with your order number and reason for return before sending anything back.
A Note on Purpose 💙
Every purchase helps support grassroots football and community sport through the Jumpers for Goalposts Initiative (JFGI).
Thank you for supporting independent design, community, and purpose-led work.
This policy does not affect your statutory rights.
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We’re always open to conversations with like-minded manufacturers, suppliers, and partners who share our values of heritage, quality, and community impact.
If you’re interested in working with Star Casuals™, please get in touch via our contact page.
We’re particularly interested in UK-based manufacturing partnerships.